By accessing the ARC Digital Client Portal, creating an account, or approving formally generated project estimates, you acknowledge and agree to be bound by the comprehensive terms, conditions, and legal stipulations detailed below.
1. Service Agreement & Scope
ARC Digital provides custom premium web engineering, software development, data integrations, and digital architecture configurations. Services are delivered strictly as specified inside the client's custom project estimate. Any additional features, structural components, or scope adjustments requested outside the finalized Proposal will automatically trigger scope revisions and separate external billing.
2. Financials & Payment Milestones
Engineering allocations require structured execution across the following financial frameworks:
- Upfront Commitment: To lock a dedicated slot in our engineering queue and initiate core planning, a non-refundable upfront advance payment of 30% of the total Development Investment is mandatory before any engineering work commences.
- Project Retainers: Monthly maintenance architecture infrastructure retainers are billed on the 1st of every month and are subject to periodic optimization updates based on operational scaling and resource expansion requirements.
- Project Holds: Invoices must be cleared upon milestone sign-offs. Late payments or defaults may result in immediate development suspension or the withholding of compiled operational files and source keys.
3. Client Responsibilities & Asset Provision
Timely timeline delivery is directly contingent upon clear client synchronization. The Client agrees to provide all required core business resources, including high-resolution branding marks, content copy, photographs, and critical hosting/server database access. Delays in asset provision or access configurations automatically absolve ARC Digital of initial timeline constraints and will result in relative scheduled extensions.
4. Intellectual Property
ARC Digital retains proprietary intellectual property control over the software logic, custom code infrastructure, and application components during the production lifecycle. Upon final invoice settlement and 100% project payment clearance, full copyright ownership rights transfer entirely to the client. ARC Digital retains a perpetual right to feature the visual screens and deployments within our portfolio layout systems.
5. Warranty & Post-Launch Maintenance
ARC Digital provides a clean 30-day post-deployment system warranty to address any underlying software bugs or functional code discrepancies free of charge. After this 30-day warranty timeline lapses, ongoing maintenance, environment configurations, patch updates, or structural patches are provided strictly if an active Monthly Maintenance Retainer remains operational.
6. Limitation of Liability
ARC Digital shall not be held liable for indirect, incidental, or consequential platform damages, data loss, or down-time intervals caused by underlying infrastructure hosting provider outages, expired domain keys, upstream API deprecations, or unauthorized modifications introduced directly into the server or codebase environments by the client or any external third-party entities post-launch.
7. Governing Law & Local Jurisdiction
These terms shall be governed by, interpreted, and construed in strict accordance with the federal and state laws of India. Any legal disputes or compliance conflicts originating from platform engagements shall be submitted exclusively to the legal courts located inside Bengaluru, Karnataka.